By making a pre order, you have secured the approximate priority for taking delivery of your instrument (the date of delivery will be communicated by email after any reservation).
Your reservation becomes effective when (1) you place your reservation and (2) we receive your reservation payment.
While this reservation secures the approximate delivery priority, and if the complete payment isn’t done, it does not constitute the purchase or order of a music instrument.
When the start of production nears, we will contact you and create an order for your instrument. You will receive a purchase agreement indicating the purchase price, plus estimates of any applicable taxes, duties, transport and delivery charges, and any other applicable fees.
If you proceed with the order, we will apply your reservation payment towards the order payment. Until you enter into a purchase agreement, your reservation may be cancelled at any time, in which case you will receive a full refund of your reservation payment.
You understand that we will not hold your reservation payment separately or in an escrow or trust fund or pay any interest on your reservation payment.
Our music instruments are two-year guarantee. If your instrument is showing signs of a possible defect within the period and terms of the warranty, please contact us regarding the issue.
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