Frequently Asked Questions

Does the S pickup produce a good-quality sound?

The S pickup features one sensor per string which makes it extremely responsive as well as powerful enough to avoid having to use a preamp. The difference with the X pickup is in the sensitivity of its sensors.

Is it possible to customize a Line?

Please visit our Custom Shop and refer to our document to explain what you would like.

How do I clean my Line?

Use a standard microfiber cloth to remove any rosin dust or other residues. Do not apply any chemicals to your instrument as this may damage the varnish that protects it.

What strings do you put on the Line? And how to replace them?

We no longer mention any particular brand of strings because we rely on our distributor’s restocking. We generally use Thomastik, D’Addario or Prim strings. All ball-end violin strings are compatible with our electric violins. Be sure to check out our tutorial on how to replace your strings. And you can read our feedback on the different sets of strings we have tried with our instruments.

Is the bridge leaning, misplaced or tilted?

Please watch our tutorial video on how to properly straighten the bridge. Before you start, we recommend that you loosen the strings and apply a little bit of graphite pencil at the bottom of each slot maintaining the string aligned with the bridge. This will facilitate the straightening of the bridge and will keep your ropes from breaking.

What are the delivery times?

Generally, the Original Line can be send very quickly. For the Colored Line, we have to finalize your Line Colored following your color choice. It could take between 2 and 5 weeks depending on our current production.

Delivery times vary from continent to continent. It takes about 3 to 4 days in Europe via carrier, between 5 and 7 days when shipping to North America, and more than 7 days for other continents.

Is there a left-handed Line?

Our violins are not adapted for left-handed people.

My electric violin is not exactly the same than on your pictures

Our electric violins are available for many years now. Like any luthier and maker, we are improving each violin model every year by replacing some material, trying new paints and finishes, new shapes, etc. The wood color can be different too because it is not possible to get everytime the same color.