Terms and conditions

1. General Provisions

These General Terms and Conditions of Sale (GTC) govern sales made on the website www.3d-varius.com by:

3Dvarius SAS, with a capital of €10,000.
21 rue de la Capelière, 34500 Béziers, France.
Béziers

Trade and Companies Register (RCS): 819 965 476

Intra-Community VAT Number: FR11819965476

Email: contact@3d-varius.com

These Terms and Conditions apply to both individual and business customers, subject to the specific provisions applicable to each category. Placing an order implies prior acceptance of these Terms and Conditions.

2. Products and Manufacturing

3Dvarius sells electric violins and cellos, accessories, and digital presets for effects pedals.

The instruments are made to order. Their specifications, options, and production lead times are listed on the product pages.

Photographs and videos are for illustrative purposes only. Slight variations may result from the handcrafted nature of the instruments, without altering the essential characteristics agreed upon at the time of order.

3. Prices and Payment

Prices are listed in euros, including applicable taxes based on the country of delivery. Shipping costs are calculated based on the destination country and displayed before payment is confirmed.

For deliveries outside the European Union, customs duties, import taxes, and customs clearance fees are the responsibility of the customer, unless otherwise specified.
Payments are accepted via credit card (Stripe or Shopify Payments), PayPal, or bank transfer. Full payment is required at the time of order, unless a written agreement provides for a deposit as part of a quote.

The products remain the property of 3Dvarius SAS until full payment has been received.

4. Orders and Delivery

Production begins after receipt of the agreed-upon payment and confirmation of any specific options.

Orders are shipped via Chronopost or Colissimo. Production lead times are indicated on the product pages, and delivery information is provided before the order is placed.

In the event of a delay, the customer will be notified and retains the rights provided for by applicable law, including those relating to termination of the contract.
For consumers, the risks associated with shipping remain the responsibility of 3Dvarius until the customer or a third party designated by the customer takes physical possession of the product, unless otherwise provided by law.

5. Right of Withdrawal and Returns

Consumers have a 14-day right of withdrawal from the date of receipt of the products, subject to legal exceptions.

Instruments manufactured to the customer’s specifications or significantly personalized—in particular through individual engraving—are excluded from this right in accordance with Article L.221-28 of the Consumer Code. The mere fact that an item is made to order or that a standard option is selected does not necessarily constitute grounds for this exception.

The right of withdrawal may be exercised by email at contact@3d-varius.com or using the standard form attached hereto.

Products must be returned within 14 days of notification of withdrawal to the address of 3Dvarius’s corporate headquarters, along with their accessories and properly protected.

The customer is responsible for the direct costs of return shipping. Refunds will be issued in accordance with statutory deadlines and will include the initial standard shipping costs. Refunds may be deferred until the product is recovered or proof of shipment is received.

The right of withdrawal is not contractually granted to business customers, unless otherwise required by mandatory legal provisions.

6. Digital Presets

Presets are digital files intended for use with compatible effects pedals, according to the specifications listed on their product pages.

They are available for download immediately after payment is confirmed.
The purchase grants a personal, non-exclusive, and non-transferable license to use the files. Any redistribution, resale, sharing, or distribution of the files is prohibited without prior authorization from the rights holder.

Future updates are not included in the purchase, except for those required by applicable law.

To gain immediate access to the files before the expiration of the statutory withdrawal period, the consumer must give their express consent and acknowledge that they will lose this right as soon as the supply begins, in accordance with Article L.221-28 of the French Consumer Code. This agreement must be confirmed in a durable medium.

If these conditions are not met, the statutory right of withdrawal remains applicable.
The purchase grants an individual, non-exclusive, and non-transferable license for personal or professional musical use. Any redistribution, resale, sharing, or making available of the files is prohibited without the prior authorization of the rights holder.

7. Warranties and After-Sales Service

Consumers are covered by the applicable statutory warranties, including:

> The statutory warranty of conformity, valid for two years from the date of delivery of the goods, in accordance with the Consumer Code.

> The statutory warranty against hidden defects provided for in Articles 1641 et seq. of the Civil Code.

> For digital content, the statutory warranty of conformity provided for in Articles L.224-25-12 et seq. of the Consumer Code.

The instruments are also covered by a two-year manufacturer’s commercial warranty, the terms of coverage, exclusions, and conditions of application of which are specified in a separate warranty agreement provided to the customer. This warranty does not limit any legal rights.

For any warranty or after-sales service requests: contact@3d-varius.com.
Repairs not covered by the warranty are subject to a prior estimate, which must be accepted and paid before work begins.

8. Liability

3Dvarius SAS undertakes to comply with its contractual and legal obligations.

Its liability cannot be excluded or limited in violation of applicable mandatory provisions, particularly those relating to product conformity and safety.
Cases of force majeure are governed by applicable law.

9. Complaints and Disputes

Any complaints may be sent to contact@3d-varius.com or by mail to the corporate headquarters of 3Dvarius SAS.

These Terms and Conditions are governed by French law, without prejudice to the mandatory provisions applicable to consumers in their country of residence.
Any dispute shall be subject to the jurisdiction of the competent courts.

- - - - - - - - - - -

Standard Withdrawal Form

To the attention of 3Dvarius SAS, 21 rue de la Capelière, 34500 Béziers, France.

Email: contact@3d-varius.com

I hereby notify you of my withdrawal from the contract for the sale of the following product:

Product: __________________
Order number: __________________
Ordered on: __________________
Received on: __________________
Consumer’s name and address: __________________
Date: __________________
Signature (only for paper notifications): __________________