Frequent Asked Questions

About our electric violins

Do you have left-handed electric violins?
Our electric violins are not adapted for left-handed players.

Will the 3Dvarius with a 3D-printed body sound good?
The 3Dvarius sounds great. Its body is printed as a single piece, unlike traditionally made instruments. This gives it a unique feature: smooth, optimal sound-wave flow throughout the instrument, offering the violinist greater sound control. It is also equipped with a high-quality pickup. Watch our musical videos to hear it for yourself.

Can I personalize my electric violin?
Yes. We can personalize certain parts of the 3Dvarius and Equinox. The Original Line cannot be personalized.

For the Equinox, you can engrave your own text on the left and transparent parts of the violin. You can also choose the color of some parts, such as the tuning pegs and jack output.

Some customizations are available for the 3Dvarius. We can adapt it to your body shape and use your own classical violin as a reference to make the transition easier.

Contact us to learn more.

Do you have child models?
Our electric violins are currently available only in 4/4 size. We do not make child sizes such as 1/4, 1/2 or 3/4.

Do you have 5-, 6- or 7-string models?
Yes. We can make electric violins with four to seven strings.

What are your delivery times?
Availability is listed on each electric violin’s product page. Custom orders may take longer because customized parts have to be made.

Delivery for the 3Dvarius and Prism usually takes around three weeks. Timing may vary depending on the options selected.

Where are your electric violins made?
All our electric violins are made in France, in the Occitanie region of southern France.

What is the difference between the S and X pickups?
They are made using different processes and components, so they have different sounds.

Violinists generally describe the S pickup as warm, soft-toned and clear. The X pickup is often described as more powerful, direct and pure.

Where can I try your electric violins?
We organize trial sessions at events in France and other countries, where violinists can come and try our electric violins. They are also available from selected retailers.

Payment, delivery, import and warranty

Can I pay in installments?
We do not offer installment payments.

Why might my credit card payment fail?
Your bank may limit the amount you can spend with your credit card. If you cannot complete the secure card payment, you can use PayPal or contact us to pay by bank transfer.

Are your electric violins covered by a warranty?
Yes. All our electric violins have a two-year warranty.

What happens if I need to import your electric violin?
If you live in the European Union, your country should not add import fees. If you live outside the EU, you may have to pay import fees. Customs generally charge your country’s VAT and an import duty based on the instrument’s price.

We cannot calculate these fees precisely because they vary by country. Contact your customs office or search for the applicable rules in your country.

The United Kingdom is no longer part of the European Union. UK customs fees may therefore be charged when the shipment arrives.

Can I get spare parts?
We provide after-sales service whether or not your violin is under warranty. Contact us and explain the problem, and we will get back to you with a solution.

How do you ship electric violins?
We use professional transporters and insure our shipments. Transport takes three to five days within the European Union and North America, and may take longer to other destinations.

Our instruments are shipped in their cases and carefully packed in cardboard boxes.